This Privacy Policy explains how Launchpad Websites ("we," "us," or "our") collects, uses, and protects information when you visit our website, request a free demo, or become a client.
1. Information We Collect
- Information you provide: Name, business name, email, phone, website goals, and any content shared via our inquiry form or client portal.
- Account information: If you create an account, we store your email and an encrypted password (or OAuth identifier from your Google login).
- Payment information: Processed by Stripe. We do not store full card numbers — only the last four digits, expiration, and Stripe customer IDs.
- Usage data: Standard analytics including pages visited, device type, and approximate location (city level) via privacy-respecting tools.
2. How We Use It
- To respond to your demo requests and deliver services.
- To send transactional emails (receipts, project updates, support replies).
- To improve our website and services.
- To comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. How We Store It
Data is stored in encrypted databases hosted on secure cloud infrastructure. Access is limited to authorized team members. Form submissions are stored in our private admin portal — never emailed in plain text.
4. Third-Party Services
- Stripe — payment processing
- Secure cloud backend — database, authentication, hosting
- Google OAuth — optional sign-in
- Transactional email provider — for receipts and notifications
5. Cookies
We use essential cookies for authentication and basic analytics. We do not use third-party advertising or cross-site tracking cookies.
6. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing privacy@launchpadwebsite.com. We respond within 30 days. California (CCPA) and EU (GDPR) residents have additional rights under their respective laws.
7. Data Retention
Inquiry data is retained for 24 months unless you request earlier deletion. Active client data is retained for the duration of your engagement and 7 years afterward for tax and legal compliance.
8. Children
Our services are not directed at children under 16. We do not knowingly collect data from children.
9. Changes
We may update this Policy from time to time. The "Last updated" date at the top reflects the most recent revision.
10. Contact
Privacy questions: privacy@launchpadwebsite.com
All privacy inquiries are routed to our internal admin portal and personally handled by our team. We respond within 30 days, faster for urgent requests.
11. Data Security
We follow industry best practices to protect your data, including:
- TLS 1.2+ encryption in transit for every request.
- At-rest encryption on all databases and backups.
- Row-level security (RLS) so each user only sees their own data.
- Hashed and salted passwords via industry-standard algorithms (Argon2 / bcrypt).
- Access to production data limited to a small number of authorized team members using multi-factor authentication.
- Automated dependency scans and monthly security patch reviews.
If we ever discover a data breach affecting your personal information, we will notify you within 72 hours in accordance with GDPR and equivalent laws.
12. Marketing and Communications
We only send transactional emails (receipts, project updates, ticket replies) and — with your explicit opt-in — occasional product updates. Every marketing email includes a one-click unsubscribe link that we honor immediately and permanently through our suppression list.
13. Do Not Track
Our website honors browser Do Not Track (DNT) signals by disabling non-essential analytics for those visitors.
14. International Transfers
Data may be processed in the United States and other jurisdictions where our sub-processors operate. Where required, transfers are governed by Standard Contractual Clauses (SCCs) or an equivalent adequacy mechanism.